The Challenge
When one of the largest wireless providers in Canada needed to create operational efficiencies and reduce costs, it turned to SCI Logistics.

In addition to the consolidation and integration requirements, the company needed to find a more effective way to customize orders to each client, incorporate their new bundle offerings and activate handsets before shipping.

	The Solution

The quality and flexibility of our solution was key to its successful implementation. The new acquisition and the client’s various locations resulted in processes being disjointed across many functional areas of the business.

By bringing everything together, we were able to incorporate all activities including fulfillment, assembly, returns and all key reporting and metrics into one system. The system was integrated to the client’s host system for almost real-time information exchange, allowing automated subscriber activation. It also provides complete life cycle tracking of each handset along with a web portal that allows for real-time data on inventory and shipment status, along with self-run reporting. The solution was rolled out across three facilities – one in Toronto, one in Langley to service the B2C market and one in Mississauga to support retail through a VMI model with vendors. 

The solution features:

• Robust and highly scalable WMS/TMS
• Fully deployed hotsite for contingency, allowing complete failover systems
• Full RF deployment in warehouses
• Web portal for inventory and order track and trace

	The Results

• Achieved year-over-year cost reductions of 5% to 10%
• Achieved dock-to-stock efficiency rates of less than 4 hours
• Orders received by 4 p.m. guaranteed to ship same day
• Inventory accuracy greater than 99.99% (virtually zero shrink)
• Ability to service almost any centre in Canada through zone skip model